Oregon Products Return Policy

Oregon online parts store is committed to providing the best possible customer experience. To ensure your complete satisfaction, please review our return policy below.

Part Fit

• Many returns can be avoided by knowing the exact replacement part for your equipment. If you are unsure of what part you need to complete your repair, please reach out to our service experts and we will assist you in finding your part.
  • Via Email: oregon@outdoorpowerdirect.com

Return Window

• Oregon Products will accept returns of unused items in their original packaging for 30 days after your product has been delivered.
• If your item arrives damaged from the carrier, please contact Oregon Products within 48 hours of receipt.

Procedures

• To initiate your return, please contact us at oregon@outdoorpowerdirect.com with your order number and a brief description of your issue.
•  If your order is eligible to be returned, Oregon Products will provide an RMA number for your return. Oregon Products cannot accept returns that do not have an RMA number, as the RMA number is used to track, inspect, and refund the return.
• Opened items are subject to a 20% restocking fee.

Return Shipping

• Oregon Products will provide a return shipping label upon request so you can ship your order back.
• The cost of return shipping will be deducted from your return, with the exception of orders that are defective, incorrect, or an error of Oregon Products.
• Original shipping charges are non-refundable.

Restrictions

• After 30 days, the return window expires and the item is no longer eligible for return.
• Defective items will be required to go through the manufacturer’s warranty process, not Oregon Products online store.
• Warranty information can be found here: https://www.oregonproducts.com/en/Warranty

If you have any further questions about the Oregon Products return policy, do not hesitate to email us at oregon@outdoorpowerdirect.com. We thank you for your business, and look forward to serving all your outdoor power needs.